Privacy Policy | The Queens Hotel Gladstone

In this Privacy Policy, ‘us,’ ‘we,’ or ‘our’ refers to The Queens Hotel Gladstone, operated by Australian Venue Co. Limited (ABN 18 652 477 186 ). We manage and operate The Queens Hotel Gladstone, a venue offering food, beverages, and event services to our patrons.

At The Queens Hotel Gladstone, we are committed to respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information. Personal information includes details that can identify you, such as your name, age, gender, postcode, and contact information.

We may update this Privacy Policy from time to time. We recommend you review it periodically to stay informed of any changes.

What personal information do we collect?
We may collect the following types of personal information:

Name
Email address
Telephone number and other contact details
Date of birth
Photograph
Video and CCTV footage
Facial recognition data if you enter gaming areas, which is used to identify self-excluded individuals (as part of compliance obligations)
Financial details (e.g., credit or debit card information) stored securely by a Level 1 PCI service provider
Any other information you provide to us, such as when using our venue, website, or other services

How do we collect your personal information?
We may collect personal information directly from you or from third parties when you:

Make a reservation at The Queens Hotel Gladstone (via phone or online)
Register on our website
Leave a business card at the venue
Redeem an offer at the venue
Attend an event or function at the venue and consent to being photographed
Enter a gaming area where facial recognition technology is in use
Participate in a competition or promotion run by us or our partners
Make an accommodation booking
Communicate with us via email, phone, or through social media channels
Apply for employment at The Queens Hotel Gladstone

For employment applications, we may collect information from recruitment consultants, previous employers, and others relevant to your application.

This Privacy Policy does not apply to employee records for current or former employees.

Why do we collect, use, and disclose personal information?

We collect and use your personal information for several purposes, including:

To facilitate reservations, bookings, and event planning at the venue
To provide goods and services at the venue
To respond to inquiries or send requested information
To register you for our website or other services
To send marketing messages and promotional offers (with your consent)
To administer competitions or other events
To enhance the website, our business, and user experience through analytics and marketing
To ensure the safety of patrons and manage incidents at our venue
To comply with legal obligations or resolve disputes
To consider your employment application

If you enter a gaming area, facial recognition data may be collected to identify individuals who have self-excluded from gaming. This data is analyzed by our facial recognition technology and deleted within one minute unless the individual is identified as self-excluded.

We may also share your information with trusted third parties who hold relevant data, enabling us to create anonymized consumer insights for improved service offerings.